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Terms & Conditions

Welcome to Untie.

These Terms & Conditions explain how Untie works and what you agree to when you use the website or schedule a conversation.

By accessing or using Untie, you agree to these terms.

 

1. What Untie is

 

Untie offers structured, non-clinical conversations designed to help users gain clarity by talking things through.

Untie is not:

  • therapy

  • counselling

  • medical or psychological treatment

  • coaching

  • crisis or emergency support

Untie does not provide diagnosis, treatment, or professional advice.

 
2. Eligibility to use Untie

 

To use Untie, you must:

  • provide accurate name and age details

  • be legally able to consent to conversations

  • use the service responsibly and in good faith

Untie may refuse or discontinue service if it believes the service is being misused or is not appropriate for a user’s needs.

 

3. Nature of conversations

 

Conversations with Untie are:

  • audio-only

  • structured

  • non-directive

  • focused on clarity, not solutions or advice

You are free to share only what you are comfortable sharing.
You are not required to explain yourself perfectly or disclose sensitive details.

 

4. Recording and confidentiality

 

To ensure safety, quality, and responsible operation:

  • conversations are recorded

  • transcripts may be generated

  • recordings are kept confidential and secure

Conversation data may be reviewed internally for:

  • safety

  • quality assurance

  • training and improvement purposes

  • future development, including responsible AI introduction

Personal identifiers are not attached to recordings used for training or development.

For full details, please refer to the Privacy Policy.

 

5. Not a substitute for professional care

 

Untie is not a substitute for medical, psychological, or emergency care.

If you are:

  • in emotional crisis

  • experiencing thoughts of self-harm

  • feeling unsafe or at risk

You should seek immediate help from local emergency services or a qualified professional.

Untie may pause or stop conversations if it believes professional support is required.

 

6. User responsibility

 

By using Untie, you agree:

  • to use the service respectfully

  • not to misuse the platform

  • not to rely on Untie as professional or medical advice

  • to take responsibility for your own decisions and actions

Untie helps with clarity — decisions remain yours.

 

7. Website use

 

When using the Untie website, you agree not to:

  • misuse content or materials

  • attempt unauthorised access

  • interfere with the platform’s operation

All content on the website belongs to Untie unless stated otherwise.

 

8. Limitation of liability

 

Untie provides conversations on an “as-is” basis.

While we act responsibly and thoughtfully, Untie is not liable for:

  • decisions made based on conversations

  • outcomes resulting from personal choices

  • indirect or consequential losses

Nothing in these terms limits liability where it cannot be legally limited.

 

9. Changes to the service or terms

 

Untie may update:

  • the service

  • features

  • these Terms & Conditions

Any changes will be made thoughtfully and transparently.

Continued use of Untie after changes means you accept the updated terms.

 

10. Governing law

 

These Terms & Conditions are governed by the laws applicable in India.

Any disputes will be subject to appropriate legal jurisdiction.

 

11. Contact

 

If you have questions about these Terms & Conditions, you can contact us at:

Email: info@untie.in

 

Untie exists to support clarity — not control decisions.
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