At Untie, privacy is foundational — not optional.

This Privacy Policy explains how we collect, use, record, store, and protect information when you use Untie.

 

1. Our approach to privacy

 

Untie exists to offer a safe, non-judgmental space for clarity through conversation.

We collect only what’s necessary to run the service responsibly, and we treat everything shared with care, discretion, and respect.

 

2. Confidentiality and trust

 

All conversations are treated as confidential.

Access to recordings or transcripts is strictly limited and controlled. Only authorised personnel may review data, and only when necessary for safety, quality, or improvement purposes.

 

3. Audio-only conversations

 

Untie conversations are audio-only by design.

This means:

• you are not seen

• you are not evaluated visually

• you can speak freely without worrying about appearance or performance

 

4. How we use information

 

Information is used only to:

• provide and manage conversations

• ensure safety and responsible use

• improve the service

• communicate with you when necessary

• build future features responsibly

We do not use your data for marketing without explicit consent.

 

5. Information we collect

 

a) Information you provide

To use Untie, we collect:

• Name

• Age

• Email address (for communication and scheduling)

This information is required to ensure safety, appropriate use, and responsible operation of the service.

 

b) Technical information

We may collect limited technical data such as:

• device type

• browser type

• anonymous usage metrics

This data helps us maintain performance and reliability and is not used to identify you personally.

 

6. Data security

 

We take reasonable technical and organisational measures to protect all stored information, including:

• secure storage

• restricted access

• safeguards against unauthorised use

While no system is perfect, protecting your data is taken seriously at every stage.

 

7. Third-party services

 

Untie may use trusted third-party services (such as scheduling, payments, or infrastructure providers).

These services are carefully selected and required to meet appropriate privacy and security standards. They are not permitted to use your data for their own purposes.

 

8. Your rights

 

You have the right to:

• ask what information we hold about you

• request deletion of your personal information

• withdraw consent where applicable

• ask questions about how your data is handled

You can contact us anytime to exercise these rights.

 

9. Not therapy or medical care

 

Untie is not a medical or therapeutic service.

We do not provide diagnosis, treatment, or medical advice. If you require clinical or emergency support, please consult a qualified professional.

 

10. Updates to this policy

 

As Untie evolves, this Privacy Policy may be updated to reflect changes in how the service works.

Any updates will be made transparently and thoughtfully.

 

1. Contact us

 

If you have questions, concerns, or requests related to privacy, you can contact us at:

Email: info@untie.in

 

Untie exists to help you untangle your thoughts —
not to take ownership of them.